These terms govern (a) use of the website growlink.co, and (b) all quotations issued by, orders placed with, and products supplied by Growlink Trading Corporation ("GTC", "we", "us"), unless a separate signed agreement, rate contract, GeM contract, or tender award between GTC and the buyer expressly states otherwise, in which case that document prevails to the extent of any conflict.
By submitting a quote request, placing a purchase order, or accepting delivery of products from GTC, you ("the Buyer") accept these terms. Any terms printed on a Buyer's purchase order or other document that conflict with these terms do not apply unless GTC has accepted them in writing.
These terms are directed at institutional, research, and business buyers. Products supplied by GTC are not offered for personal, domestic, or household use, and nothing here is intended to limit rights that cannot lawfully be limited under the Consumer Protection Act, 2019 where that Act applies.
READ THIS BEFORE ORDERING. Unless a product's own manufacturer labelling and documentation expressly state otherwise in writing, all reagents, kits, consumables, chemicals, and biological materials supplied by GTC are supplied FOR RESEARCH USE ONLY. NOT FOR USE IN DIAGNOSTIC PROCEDURES.
They are not approved, validated, or intended for use in the diagnosis, prevention, treatment, or cure of disease in humans or animals; for clinical decision-making; for administration to humans or animals; for food or feed use; or for any therapeutic purpose. Products bearing a manufacturer's IVD, CE-IVD, or CDSCO registration carry only the clearance stated on that specific product's labelling, and only within the scope stated there.
Where the Buyer is a hospital, diagnostic laboratory, or clinical facility, it remains the Buyer's sole responsibility to determine whether a given product may lawfully be used in its intended application, to obtain any registration or approval required for that use, and to carry out its own validation. GTC does not advise on, warrant, or accept responsibility for the regulatory status of any product in the Buyer's application.
Any use of a research-use product outside the scope described above is entirely at the Buyer's own risk and on the Buyer's own regulatory responsibility.
A contract is formed only when GTC issues a written acceptance, order confirmation, or proforma invoice, or dispatches the goods, whichever occurs first. GTC may decline any order, in whole or part, including where the product is unavailable, discontinued, allocated by the manufacturer, subject to export or import restriction, or where the intended use appears inconsistent with clause 2.
Once accepted, orders for imported, made-to-order, custom-synthesised, or cold-chain items cannot be cancelled or amended by the Buyer except with GTC's written agreement (see clause 13).
Where GTC supplies temperature-sensitive products, GTC arranges cold-chain packaging and transport appropriate to the product and monitors the consignment through its logistics partners up to the point of delivery. GTC will provide available cold-chain documentation on request.
GTC's responsibility for temperature integrity ends on delivery. From that point the Buyer is responsible for immediately unpacking, verifying, and transferring the product to the storage conditions specified by the manufacturer. GTC is not liable for degradation, loss of activity, or spoilage arising from:
Cold-chain excursions must be reported under clause 7 within the timeframe stated there, with photographs of the packaging, temperature indicator, and product as received.
The Buyer must inspect all deliveries on receipt. Claims must reach GTC in writing at info@growlink.co within:
| Issue | Report within | Evidence needed |
|---|---|---|
| Visible transit damage, cold-chain excursion, or dry-ice loss | 24 hours of delivery | Photographs of outer packaging, temperature indicator and contents, before disposal |
| Shortage, wrong item, or wrong pack size | 7 days of delivery | Delivery challan, invoice, photographs of labels received |
| Latent defect not visible on inspection | 30 days of delivery, and in any event before the product's expiry date | Lot number, storage record, description of failure |
Damaged goods and their packaging must be retained until the claim is resolved; disposal before assessment may invalidate the claim. Claims made outside these periods will not be accepted, save where a longer period is required by law or by the manufacturer's own claims process.
What GTC warrants. GTC warrants that, at the point of delivery, goods supplied will (a) be as described in the accepted order, (b) be sourced from the manufacturer or an authorised channel, and (c) be within their stated shelf life and not knowingly supplied in a damaged condition.
What GTC does not warrant. GTC is a distributor and not the manufacturer of the products it supplies. Accordingly, and to the maximum extent permitted by law:
The Buyer is solely responsible for:
Where GTC identifies part numbers from a description, protocol, or past invoice provided by the Buyer, the Buyer remains responsible for verifying, before the order is confirmed, that the items quoted are the items required.
The Buyer is responsible for obtaining and maintaining all approvals, licences, permits, and clearances required for its possession and use of the products supplied. Depending on the product and use, these may include:
GTC may require documentary evidence of an approval, an end-user declaration, or an institutional undertaking before accepting or releasing an order, and may decline or cancel any order where such evidence is not provided. GTC does not act as the Buyer's regulatory adviser and accepts no responsibility for the Buyer's regulatory compliance.
The Buyer must not re-export, divert, or transfer products in breach of any applicable export control, sanctions, or trade restriction, and must not use them for any weapons-related, unlawful, or prohibited purpose.
Certain products supplied are hazardous, flammable, corrosive, toxic, carcinogenic, mutagenic, biologically active, or otherwise dangerous if mishandled. Safety data sheets (SDS/MSDS) are available from the manufacturer and on request from GTC, and the Buyer must obtain and read the current SDS before use.
The Buyer confirms that it operates a laboratory environment with facilities, containment, ventilation, personal protective equipment, spill response, and waste-disposal arrangements appropriate to the products ordered, and that it will comply with all applicable occupational safety, biosafety, and waste-management law, including the Bio-Medical Waste Management Rules, 2016 and the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016 where applicable.
GTC accepts no liability for injury, illness, contamination, property damage, environmental harm, or regulatory penalty arising from the Buyer's handling, use, storage, transport, or disposal of products after delivery.
Returns are accepted only with GTC's prior written authorisation and, where required, the manufacturer's agreement. The following are not returnable save where the item is defective, incorrectly supplied, or damaged in transit and reported under clause 7:
Authorised returns of correctly supplied, unopened, non-cold-chain stock items may be subject to a restocking charge and to the return freight being borne by the Buyer. Cancellation of an accepted order for imported or made-to-order items may attract charges already incurred by GTC, including freight, customs duty, and manufacturer cancellation fees.
This clause limits what GTC can be held liable for. Read it carefully.
To the maximum extent permitted by applicable law, GTC shall not be liable — whether in contract, tort (including negligence), statute, or otherwise — for any indirect, incidental, special, consequential, punitive, or economic loss arising out of or in connection with any quotation, order, product, delay, or advice, including without limitation:
Cap on liability. GTC's total aggregate liability for all claims arising out of or connected with any order shall not exceed the amount actually paid by the Buyer to GTC for the specific product or line item giving rise to the claim. Where a remedy is available, GTC's liability is limited, at GTC's option, to replacing the affected product, re-supplying the affected line, or refunding the price paid for it.
What is not excluded. Nothing in these terms excludes or limits GTC's liability for death or personal injury caused by GTC's negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Indian law. Where any part of this clause is held unenforceable, the remainder continues to apply.
Time limit for claims. Any claim against GTC must be notified in writing within 12 months of the date of delivery of the product concerned, failing which the claim is waived, save where a longer period is required by law.
The Buyer shall indemnify, defend, and hold harmless GTC, its proprietors, employees, and agents against all claims, demands, proceedings, losses, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
GTC is not in breach of these terms, and is not liable for any delay or failure to perform, where that delay or failure results from a cause beyond its reasonable control. Such causes include, without limitation: act of God, flood, fire, earthquake, or extreme weather; epidemic, pandemic, or public health measure; war, terrorism, civil unrest, or riot; strike, lockout, or labour dispute; failure or shortage of manufacturer supply, raw material, or manufacturer allocation; customs, port, quarantine, or regulatory delay, inspection, or refusal; transport, courier, shipping, or air freight disruption; power or telecommunications failure; cyber incident; change in law, sanction, export control, or import restriction; and any government act, order, or restriction.
GTC will notify the Buyer of any such event and its expected effect. Where the event continues for more than 90 days, either party may cancel the affected part of the order without liability, save for payment for goods already delivered.
All third-party brand names, product names, logos, and trademarks referred to on this website or in GTC's quotations — including but not limited to QIAGEN, New England Biolabs (NEB), Thermo Fisher Scientific, and Promega — are the property of their respective owners. They are used on this site solely to identify the products GTC supplies and to help buyers locate the items their protocols already cite.
Their appearance does not indicate that the trademark owner endorses, sponsors, certifies, or is affiliated with GTC, and does not by itself assert authorised-distributor, exclusive-distributor, or agency status for any brand. Where GTC holds a formal authorisation, dealership, or distribution appointment for a brand, GTC will state that in writing on request and, where required, will furnish the corresponding certificate for tender or GeM purposes.
The GTC name, logo, and the content of this website are the property of Growlink Trading Corporation and may not be reproduced without permission, save for ordinary quotation and procurement use by a buyer.
Content on growlink.co is provided for general information about GTC's capabilities. Workflow descriptions, product categories, and brand listings are indicative and do not constitute an offer to supply any specific item, an assertion of current stock, or a representation of price.
While GTC takes reasonable care to keep this site accurate and current, it does not warrant that the content is complete, error-free, or up to date, and reserves the right to amend it at any time without notice. The site is provided "as is" and GTC does not warrant uninterrupted or error-free availability. Nothing on this site should be relied on as technical, regulatory, safety, or legal advice; always refer to the manufacturer's current documentation for the specific lot supplied.
Personal data submitted through this site is handled in accordance with our Privacy Policy.
These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of India.
The parties will first attempt to resolve any dispute amicably through discussion between senior representatives within 30 days of written notice of the dispute. Failing resolution, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [ TO BE COMPLETED — city ], Punjab, and the proceedings shall be conducted in English.
Subject to the arbitration provision above, the courts at [ TO BE COMPLETED — city ], Punjab shall have exclusive jurisdiction. Where a Buyer is a government department, public sector undertaking, or institution whose procurement rules or tender conditions prescribe a different dispute mechanism or jurisdiction, that mechanism prevails for orders placed under it.
Questions about these terms can be sent to info@growlink.co.
See also our Privacy Policy.